4. Conclusion and effectiveness of the contract

4.1. The purchase contract is concluded through online registration or by completing the form / form attached to the online electronic catalog www.chiomaker.it / orders and the subsequent sending of the form / form itself, always after viewing a web page of a higher order, printable, which lists the order details, the cost of the goods, the shipping costs and additional accessory charges, the payment methods and terms, the address where the goods will be delivered, the delivery times delivery and the existence of the right of withdrawal.

4.2. When the supplier receives the order, he sends a response e-mail or displays a printable response and summary web page of the order, which also contains the data referred to in the previous point.

4.3. The contract is not considered perfect and effective between the parties in the absence of what is indicated in the previous point.

5. Payment and refund methods

5.1. Each payment by the Buyer may be made based on one of the methods indicated on the appropriate web page by the Supplier.

5.2. Any refund to the credit will be credited, in a timely manner, in case of exercise of the right of withdrawal, as regulated by clause 13, point 2 and following of this contract, at the latest within 30 days from the date on which the supplier is became aware of the withdrawal itself.

5.3. All communications relating to payments take place on a specific supplier line protected by an encryption system. The content is guaranteed by the information contained on the protection of personal data.

6. Delivery times and methods

6.1. The supplier will summarize the products selected and ordered, in the manner chosen by the buyer or indicated on the website at the time of offering the goods, as confirmed in the e-mail referred to in point 4.2.

6.2. Shipping times can be seen from the same day. In the event that the supplier is unable to ship within the deadline, prompt notice will be given via e-mail to the Buyer.

6.3. Shipping methods, times and costs are clearly indicated and well highlighted www.chiomaker.it

7. Prices

7.1. All sales prices of the products are indicated on the website : https://ferruccioluxurysalon.com/pages/listino-prezzi , are expressed in euros and are an offer to the public pursuant to art. 1336 cc

7.2. The sales prices, referred to in the previous point, include VAT and any other possible taxes. Shipping costs and additional charges (for example: customs clearance), if present, although not included in the purchase price, must be indicated and calculated in the purchase procedure before forwarding by the buyer and also contained on the web page summary of the order placed.

7.3. The prices indicated in the correspondence of the goods offered to the public are valid until the date indicated in the catalogue.

8. Product availability

8.1. The Supplier ensures the processing and fulfillment of orders without delay via the electronic system used. To this end, it indicates in real time, in its electronic catalogue, the number of available and unavailable products, as well as shipping times.

8.2. If an order exceeds the existing quantity in the warehouse, the Supplier, via e-mail , will inform the Buyer whether the good can no longer be booked or what the waiting times are to obtain the chosen good, asking if he intends to confirm the order. order or not.

8.3. The Supplier's IT system confirms the registration of the order as soon as possible by sending the user a confirmation by email, pursuant to point 4.2.

9. Limitations of Liability

9.1. The Supplier assumes no responsibility for disservices attributable to force majeure, in the event that it is unable to execute the order within the times established by the contract.

9.2. The Supplier cannot be held responsible towards the Buyer, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its sub-suppliers.

9.3. Furthermore, the Supplier will not be responsible for damages, losses and costs suffered by the Buyer following failure to execute the contract for reasons not attributable to him, the Buyer having the right only to a full refund of the price paid and any additional costs incurred .

9.4. The Supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products, if it demonstrates that it has adopted all the possible precautions based on the best science and experience of the moment and on the basis of ordinary diligence.

9.5. Under no circumstances can the Buyer be held responsible for delays or misunderstandings in payment if he proves that he has made the payment within the times and methods indicated by the Supplier.

10. Defect liability, proof of damage and compensable damages: the Supplier's obligations

10.1. Pursuant to the articles. 114 et seq. of the Consumer Code, the Supplier is responsible for damage caused by defects in the goods sold if he fails to communicate to the injured party, within three months of the request, the identity and domicile of the producer or of the person who supplied him with the goods. .

10.2. The aforementioned request by the injured party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer for viewing the product, if it still exists.

10.3. The Supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.

10.4. No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.

10.5. In any case, the injured party will have to prove the defect, the damage, and the causal connection between the defect and the damage.

10.6. The injured party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the injured party.

10.7. Damage to things referred to in art. 123 of the Consumer Code will, however, be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (387 euros).

11. Guarantees and assistance methods

11.1. The Supplier is liable for any lack of conformity that occurs within two years of delivery of the goods.

11.2. For the purposes of this contract, it is presumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are usually used; b) conform to the description made by the seller and possess the qualities of the goods that the seller presented to the consumer as a sample or model; c) present the usual quality and performance of goods of the same type, which the consumer can reasonably expect, taking into account the nature of the goods and, where appropriate, the public declarations on the specific characteristics of the goods made in this regard by the seller, the manufacturer or his agent or representative, in particular in advertising or on labelling; d) are also suitable for the particular use desired by the consumer and which was brought to the attention of the seller at the time of conclusion of the contract and which the seller also accepted for conclusive facts.

11.3. The Buyer loses all rights if he does not report the lack of conformity to the seller within two months from the date on which the defect was discovered. The report is not necessary if the seller has recognized the existence of the defect or has hidden it.

11.4. In any case, unless proven otherwise, it is presumed that the defects of conformity which appear within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of conformity. compliance.

11.5. In the event of a lack of conformity, the Buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code.

11.6. The request must be sent in written form, by registered mail with return receipt or by certified email, to the Supplier, who will indicate his/her willingness to process the request, or the reasons that prevent him/her from doing so, within seven days. working hours from receipt. In the same communication, where the Supplier has accepted the Buyer's request, it must indicate the methods of shipping or returning the goods as well as the deadline expected for the return or replacement of the defective goods.

11.7. If repair and replacement are impossible or excessively burdensome, or the Supplier has not repaired or replaced the goods within the deadline referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the The buyer may request, at his/her choice, an appropriate reduction in the price or termination of the contract. In this case, the Purchaser must send his request to the Supplier, who will indicate his willingness to process it, or the reasons that prevent him from doing so, within seven working days of receipt.

11.8. In the same communication, where the Supplier has accepted the Buyer's request, it must indicate the proposed price reduction or the methods for returning the defective goods. In such cases, it will be the Buyer's responsibility to indicate the methods for crediting the sums previously paid to the Supplier.

12. Buyer's Obligations

12.1. The Buyer undertakes to pay the price of the goods in the times and ways listed in the contract.

12.2. Once the online purchase procedure has been completed , the Buyer undertakes to print and keep this contract.

12.3. The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

13. Right of withdrawal

13.1. In any case, the buyer has the right to withdraw from the stipulated contract, within 14 working days, starting from the day of receipt of the purchased good.

13.2. In the event that the supplier has not satisfied the information obligations on the existence, times and times of restoration of the benefit in case of exercise of the right of withdrawal referred to in the art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 90 (ninety) days and starts from the day of receipt of the goods by the consumer.

13.3. If the Buyer decides to exercise the right of withdrawal, he must communicate this to the seller by registered mail with return receipt to Piazza Cottolengo 3 Or by email to the following email address: info @chiomaker.it, provided that such communications are confirmed by sending a registered letter with return receipt to the company CHIOMAKER srl PIAZZA COTTOLENGO 1 CORNELIANO D'ALBA 12040 (CN) within the following 48 (forty-eight) hours or by certified e-mail to the e-mail address: ferruccio@propec .eu For the purposes of the right of withdrawal, the sending of the communication will be validly replaced by the return of the purchased good, provided that it is within the same terms. The date of delivery to the post office or courier will prevail between the parties.

13.4. The return of the goods must in any case take place no later than 30 (thirty) days from the date of receipt of the goods themselves. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.

13.5. The Buyer cannot exercise this right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software , which have been opened by the Buyer, as well as goods made to measure or clearly personalized or which, by their nature, cannot be returned. or risk deteriorating or altering rapidly, of supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the Supplier is not able to control and in any other case provided for by the art. 55 of the code. cons. 13.6. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this article are the direct costs of returning the goods to the Supplier, unless the Supplier agrees to bear them.

13.7. The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days of receiving the notice of withdrawal.

13.8. Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

14. Causes for termination

14.1. The obligations referred to in point 12.1, assumed by the Buyer, as well as the guarantee of successful completion of the payment that the Buyer makes with the means referred to in the art. 5.1, and also the exact fulfillment of the obligations assumed by the Supplier in point 6, are essential, so that by express agreement, the failure to fulfill only one of these obligations, if not determined by fortuitous circumstances or force majeure, will result in the termination of contract law pursuant to art. 1456 cc, without the need for a judicial ruling.

15. Protection of confidentiality and processing of Buyer's data

15.1. The Supplier protects the privacy of its customers and guarantees that the processing of data complies with the provisions of the privacy legislation pursuant to Legislative Decree no. 30 June 2003. 1961.

15.2. The personal and fiscal data acquired directly and/or through third parties by the Supplier, data controller, are collected and processed in paper, electronic and telematic form, in relation to the processing methods, with the aim of recording the order and activating the the procedures for the execution of this contract and the related necessary communications, in addition to the fulfillment of any legal obligations, as well as to allow effective management of commercial relationships to the extent necessary to best carry out the requested service (art. 24 , paragraph 1, letter b), Legislative Decree 196/2003.

15.3. The Supplier undertakes to treat the data and information transmitted by the Buyer with confidentiality and not to reveal them to unauthorized persons, nor to use them for purposes other than those for which they were collected or to transmit them to third parties.

Such data may only be exhibited upon request of the judicial authority or other authorities authorized by law.

15.4. Personal data will be communicated, upon signing of a data confidentiality commitment, only to subjects delegated to carry out the activities necessary for the execution of the stipulated contract and communicated exclusively within the scope of this purpose.

15.5. The Buyer enjoys the rights referred to in the art. 7 of Legislative Decree 196/2003, namely the right to obtain:

a) the updating, rectification or, when interested, integration of the data;

b) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;

c) certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this requirement is proves impossible or involves the use of means that are manifestly disproportionate to the protected right.

The interested party also has the right to object, in whole or in part, for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection; to the processing of personal data concerning him for the purposes of sending advertising material or direct sales or for carrying out market research or commercial communication.

15.6. The communication of personal data by the Buyer is a necessary condition for the correct and timely execution of this contract. Otherwise, the Buyer's request cannot be processed.

15.7. In any case, the acquired data will be kept for a period of time no longer than is necessary for the purposes for which they were collected or subsequently processed. However, their removal will take place safely.

15.8. The owner of the collection and processing of personal data is the Supplier, to whom the buyer can address any request at the company headquarters.

15.9. Anything sent to the Supplier's email address (including electronic) (requests, suggestions, ideas, information, materials, etc.) will not be considered information or data of a confidential nature, must not violate the rights of others and must contain valid information, not harmful to the rights of others and truthful, in any case no responsibility can be attributed to the Supplier for the content of the messages themselves.